What is ORILA?+
ORILA is business management software for small businesses and freelancers: clients, quotes, invoices, accounting, stock, email and invitations, all linked together. It's laid out like a building, one floor per department of your business, and set up for your line of work from sign-up. You can open it as a demo, without signing up.
Is ORILA a CRM?+
Yes: ORILA's Sales floor is a full CRM, with client records in the words of your trade, contacts, deals in columns and duplicates spotted as you type. And everything around it follows: an accepted quote becomes an invoice in one click, the invoice takes items out of stock and the payment is matched against your bank statement.
Which lines of business is ORILA set up for?+
ORILA comes set up for freelancers and independents, agencies and consulting firms, coaching, accounting firms, sports clubs and padel clubs. For any other line of work, you start from a custom base and choose your own words: “clients” becomes “members” or “patients”, and the whole screen follows.
What is Orbi in ORILA?+
Orbi is ORILA's autopilot: it keeps every floor running from day one, included in the subscription. It files mail on the right record, follows up on late quotes and invoices, sends your guests the day-before reminder and counts down stock. Every automation can be adjusted, and switched on or off with a switch.
Why move from an Excel spreadsheet to ORILA?+
In ORILA, every client, exchange, quote, invoice and appointment is linked to the rest: what you enter once is used everywhere. Reminders, filing the mail and stock happen on their own, and each colleague sees exactly what their access opens. You can drop in your current spreadsheet as it is to get started.
Which business departments does ORILA bring together?+
ORILA brings together the Front desk, Sales, Production, Marketing, Finance, Management and Technical services, plus electronic signature on the Legal floor. People and Support are moving into the building next. Every floor can be visited in the demo, without signing up.
How much does ORILA cost?+
ORILA has a free plan, then two paid plans: Pro at 12 € excl. VAT a month or 120 € excl. VAT a year, and Team at 25 € excl. VAT a month per person from two people, or 250 € excl. VAT per person a year. Paying yearly gives you two months free. Every account starts with a 14-day trial with everything unlocked, no credit card needed.
Is there a free version of ORILA?+
Yes: ORILA's free plan has no time limit and needs no credit card. It includes one user, up to 50 clients and 100 contacts, with tasks and the calendar. When your business grows, you move up to Pro or Team and everything you've entered comes with you.
How does ORILA's 14-day free trial work?+
When you create your ORILA account, you get 14 days with every feature unlocked, no credit card needed. An email sums things up for you on day eight, then the day before it ends. After that, you choose your plan, or your account moves to the free plan with all your data.
Can I try ORILA without signing up?+
Yes: the ORILA demo opens online, with no sign-up and no credit card, on a business that's already filled in. Every floor is set up, and you can try anything freely: everything stays in the demo. It's the quickest way to see ORILA at work on your line of business.
How is ORILA's Team plan billed?+
The Team plan is billed per person, from two: for five people, it costs 125 € excl. VAT a month, or 1 250 € excl. VAT a year. Each person has their own access, set floor by floor, and you add a colleague whenever you need to.
Can I pay for ORILA monthly, with no commitment?+
Yes: monthly, ORILA is charged at each due date, with no commitment, and you cancel whenever you like. Yearly, you pay in one go and you're notified one month and then 7 days before renewal. Either way, your data stays yours.
How do I import my clients from Excel or my old software?+
You export your file from your old software, as a spreadsheet or a CSV, and drop it into ORILA as it is. The usual columns (name, email, phone, address, company number) find their place on their own, and the others are assigned in two clicks from a menu. A preview shows you the result before anything is saved.
What data can I bring into ORILA?+
ORILA brings in your companies, your contacts, your invoices and credit notes with the detail of their lines, as well as the history of your appointments, your exchanges and your tasks. All it takes is a spreadsheet or a CSV, the format any business software can produce.
Do I need to prepare my file before importing it into ORILA?+
No need: ORILA reads your file just as it comes out of your old software, even with columns out of order, extra columns or a title above the table. The format is recognised from its content and garbled accents are repaired. A row that needs checking is set aside and flagged, and everything else goes through.
Can I undo an import in ORILA?+
Yes: in ORILA, an import can be undone in one move. The companies, people and documents from that batch are removed, and only them; a company you've already attached something else to stays in place. And importing the same file again keeps a single record per client.
Are my original invoice numbers kept in ORILA?+
Yes: when you bring your invoices into ORILA, their original numbers are kept as they are. It's a legal requirement, and it's what lets your accountant find their way around. The invoices you issue afterwards get their final number when issued, in a continuous sequence.
Is my ORILA workspace ready as soon as I sign up?+
Yes: the line of business you choose at sign-up furnishes your ORILA workspace, with its words, its lists and its filters. You start right away, and then adjust the words, the colors and the order of the menu your way. All that's left is to drop in your file or create your first record.
How do I make a quote and turn it into an invoice in ORILA?+
You create the quote from the client's record, with lines from your catalog; it goes out by email with a link, and the client accepts it online, with a timestamped acceptance. The accepted quote becomes an invoice in one click, which gets its final number when issued. Its PDF carries the e-invoice in the European format.
Does ORILA automatically chase unpaid invoices?+
Yes: an invoice past its due date is marked overdue, then ORILA sends a polite reminder for the outstanding balance only seven days later, then every week, three times at most. Next come the formal notice and the suspension warning, and what happens after that is your choice, in one click. A reported dispute pauses everything, and the payment starts it all again.
Does ORILA follow up on quotes with no reply?+
Yes: a quote with no reply is followed up seven days later, then a second time, and the client is notified three days before it expires. As soon as the client replies quoting the quote number, the follow-up stops by itself. With the agents team, Warren also prepares a personal message for you to get back in touch.
Can I connect my mailbox to ORILA?+
Yes: each person connects their mailbox to ORILA (Gmail, Microsoft, OVH, IONOS and any IMAP mailbox). Every night, and when you click “Fetch now”, incoming emails are filed on the sender's record with their attachments, and the rest wait for you in “To file”. From a message, you can create a record, a task or an appointment.
How do I send event invitations and track the replies?+
In ORILA, your event has its guest list and its invitation card, with your logo and your color, and each guest's first name. Everyone replies on a page, with no account, and your list updates itself: who received their card, who opened their link, who's coming and how many. The day before, the guests who confirmed get a reminder.
Does ORILA manage stock?+
Yes: for those who sell items, ORILA's stock is switched on in Production. The invoice takes the goods out, the credit note puts them back on the shelf and an accepted quote sets them aside, with batches, serial numbers, expiry dates and barcode or QR labels. The screens flag what falls below the threshold, taking into account what's already on its way.
Can I get a document signed electronically with ORILA?+
Yes: ORILA gets your documents signed online, with the same value as a handwritten signature (article 1366 of the French Civil Code). Each signer receives their own link and a code when it's time to sign, one after the other or all at once. The proof file says who signed, when and on which version, with no provider to pay per document: it is that file which stands as proof in the event of a dispute. A so-called “qualified” signature, sold by an accredited provider, would add a legal presumption to it.
Does ORILA work on a phone?+
Yes: ORILA opens in your phone's browser just as on a computer, with the same floors and the same data. It sits on your home screen like an app, straight from the browser. When a colleague changes a record, your screen updates by itself.
Do I get ORILA alerts on my phone?+
Yes: what lands in ORILA's bell can also reach your phone, depending on your settings. An overdue invoice, a task for today, a sale whose next step has passed: you're notified wherever you are. You choose what notifies you in Settings › Notifications.
Can a client accept a quote on the spot, with their phone?+
Yes: once your quote is finalised in ORILA, you show its QR code to your client. They point their phone at it, read the quote on their screen and accept it on the spot, with a timestamped acceptance. The invoice is then one click away.
Can I photograph a receipt or a letter with ORILA?+
Yes: you photograph the receipt for an expense so it goes with it as proof. A letter or an invoice you received is photographed from “A document has arrived”, to file it on the right record. You can then annotate it, sign it by hand or add a stamp.
How do I take down a call for a colleague in ORILA?+
On ORILA's Front desk, “Take a message” notes down a call received for a colleague. The message becomes a task for today on their side, and they're notified in their bell. With the agents team, you can also dictate it to Nour: “take a message for Sarah: call Maison Lorenz back”.
Can several people work together on ORILA?+
Yes, with the Team plan: you invite your colleagues, and each one gets a badge that opens the floors they need. You also choose which records they see: all of them, those for their site, those for their team or their own. A right that's taken away applies immediately.
What is ORILA's agents team?+
ORILA's agents team is six artificial intelligence agents, one per floor: Nour at the front desk, Warren in sales, Milo in production, Livia in marketing, Otto in finance and Alba in management. They spot what's dragging on, prepare drafts and answer when you write to them, reading the file within the limits of your access. They prepare, you decide.
How much does ORILA's agents team cost?+
The agents team costs 24 € excl. VAT a month or 240 € excl. VAT a year, for the whole business, on top of your plan. All six share one allowance, topped up every month. Reading is free; preparing a draft draws on the allowance, more or less depending on the agent.
How do I talk to ORILA's agents?+
You write to them in ORILA's messaging, like you would to a colleague: “write an email to Maison Lorenz to say the quote goes out on Tuesday”, “make a quote for Maison Lorenz: three days of consulting at 600 €”. The agent saves the draft, attaches it to the right record and gives you the link to read it over. You're the one who sends it.
Can ORILA's agents act on their own?+
Yes, for the tasks you hand them, one by one, with a daily cap: Nour can, for example, acknowledge receipt to a client who already has a record and file a letter whose sender is certain. Every action is written to the journal and can be undone in one click when possible. Prices, discounts and sending quotes always stay in your hands.
Does ORILA use artificial intelligence?+
Yes, with the agents team: they're the ones who read your files, write and suggest. The basic automations, reminders, filing the mail and stock, follow fixed rules, for everyone and included in the subscription. What the agents prepare goes out with your approval, or on its own for the tasks you've handed them.
Can my accountant access my ORILA books?+
Yes: you give them access from Settings › My accountant, and they find your books in their Practice workspace, read-only. There they keep track of what they've checked, ask you for missing documents and suggest the year-end entries. You enter things as you go, they review instead of retyping.
I'm an accountant: how do I work with my clients on ORILA?+
Your clients open their books to you from their ORILA workspace, and you find all of them in your Practice workspace. There you look at their accounts, keep track of what you've checked and ask them for documents, with a year-end questionnaire. Their closings are sealed, and their yearly archive can be reread entirely on its own.
Does ORILA handle mandatory e-invoicing?+
Yes, with an accredited platform. Every invoice issued in ORILA carries the European e-invoice data in its PDF, checked before being produced. Connect your Pennylane account — it is an accredited platform — and ORILA sends it every invoice issued, automatically: it carries the sending and the receiving through the official channel of the reform, in force since 1 September 2026.
Does ORILA connect to my bank?+
Yes: you connect your Qonto account, fetched when you connect it and whenever you click, or you upload your bank statement (OFX or CSV) from any bank. ORILA sets aside transactions it already knows and suggests the obvious matches, when the amount equals an invoice's outstanding balance. Once confirmed, the payment is sealed and the invoice is marked paid.
Does ORILA prepare VAT?+
Yes: ORILA prepares your VAT position and what you've collected by rate, from your invoices and your expenses. You copy the amounts over to your tax account, or your accountant takes them as they are. The accounting screens follow French rules.
Does ORILA work with Pennylane?+
Yes: when you connect Pennylane to ORILA, every invoice issued is sent to it automatically. You keep ORILA for selling and following your clients, and your accounting firm works in Pennylane. You connect it in Technical services › Settings › External modules.
Where is ORILA's data hosted?+
ORILA's database is hosted in Europe, in Frankfurt. Each business has its own space, separate from everyone else's, and the public demo runs on a separate database. Your data stays yours, on every plan.
Can I get all my data back from ORILA?+
Yes: in Technical services › Settings, “Back up my data” gives you a copy of everything, in one click, and your client lists can be exported to a spreadsheet. It's possible on every plan: getting into ORILA is easy, and so is getting out.
Can I recover something deleted by mistake in ORILA?+
Yes: in ORILA, what you delete goes to the trash, where you have seven days to restore it. Accounting documents, expenses, fixed assets, loans and projects can be restored at any time. And an import can be undone in a single move.
Does ORILA keep track of who changed what?+
Yes: on every ORILA record, the history keeps one line per changed field, with who, when and through which door. Every payment is sealed in a tamper-proof ledger, and closings are sealed too. The agents write everything they do in their journal.
What happens to my data if I stop paying for ORILA?+
It stays yours: your ORILA account moves to the free plan, everything is kept, and you keep access to everything you entered. The day you close your account, you have thirty days to retrieve everything, then thirty more days during which your exports remain possible. On a monthly plan, a declined card is retried three times, and you're always notified in writing before any change. You can go back to a paid plan whenever you like, and find everything again.
